How it works
The process is designed to gather only the basic information needed to begin, then confirm details directly with the care team.
Complete the Request a Visit form, including the required Medicare Beneficiary Identifier (MBI), review the information, and submit it directly to AthenaCare through the website. Nothing is sent until you choose Submit Visit Request. You may also call AthenaCare directly.
A team member reviews the request, asks any necessary questions, and explains what information is needed next.
AthenaCare confirms Medicare information and whether the requested visit type is appropriate, currently offered, and available in the patient’s location.
If the request can move forward, the team explains scheduling, preparation, and what to expect.
Prepare for the call
Do not send detailed medical records, Social Security numbers, Medicare Numbers (MBIs), or other health-plan identifiers through standard email. Enter the MBI only in the designated secure Request a Visit field.
