Frequently asked questions
Clear answers before you begin.
These answers explain the general request process. AthenaCare will confirm details that depend on the patient, care need, location, and current availability.
What is an in-home medical visit?
It is a medical visit that takes place in a patient’s home rather than a traditional office. AthenaCare must confirm whether this visit type is appropriate and available for each request.
How do I request a visit?
Complete the Request a Visit form, review the information, and choose Submit Visit Request. AthenaCare receives a PDF intake form and will contact you about availability and next steps. You may also call (747) 236‑0010 directly. A request does not confirm an appointment.
Are home visits for emergencies?
No. AthenaCare does not provide emergency medical services through this website. If you are experiencing a medical emergency, call 911.
Can a family member request care?
A family member or caregiver may begin a request. AthenaCare will confirm the requester’s relationship and any necessary patient authorization.
What should I prepare?
Have the patient’s basic contact information, Medicare card, location, preferred timing, and a brief non-sensitive description ready. Enter the Medicare Number (MBI) only in the designated Request a Visit field; do not send it or detailed medical records through standard email.
Is telehealth available?
Contact AthenaCare to ask whether a remote visit is currently offered and appropriate. Availability should not be assumed.
What locations does AthenaCare serve?
Service locations can change and may depend on the requested care. Call AthenaCare with the patient’s city or ZIP code to confirm current geographic availability.
Does AthenaCare serve Medicare patients?
Yes. AthenaCare currently serves Medicare patients. A valid Medicare Number (MBI) is required for the online Request a Visit form. Medicare eligibility, coverage for a requested service, clinical fit, and availability are confirmed before care is scheduled.