Frequently asked questions
Clear answers before you begin.
These answers explain the general request process. AthenaCare will confirm details that depend on the patient, care need, location, and current availability.
What is an in-home medical visit?
It is a medical visit that takes place in a patient’s home rather than a traditional office. AthenaCare must confirm whether this visit type is appropriate and available for each request.
How do I request a visit?
Call (747) 236-0010 or use the visit-request page to prepare your request. A request does not confirm an appointment; the team will contact you about next steps.
Are home visits for emergencies?
No. AthenaCare does not provide emergency medical services through this website. If you are experiencing a medical emergency, call 911.
Can a family member request care?
A family member or caregiver may begin a request. AthenaCare will confirm the requester’s relationship and any necessary patient authorization.
What should I prepare?
Have the patient’s basic contact information, location, preferred timing, and a brief non-sensitive description of the request available. Do not send detailed medical records through the standard website form.
Is telehealth available?
Contact AthenaCare to ask whether a remote visit is currently offered and appropriate. Availability should not be assumed.